The Senior Account Manager plays a critical role in the co-ordination and delivery of work on their client
portfolio. Liaising closely with both the client and the agency team, the SAM will manage and drive delivery on the account whilst producing and implementing work of their own.

Responsibilities include, but are not limited to:
• Supporting the strategic process through providing input as required and requested (e.g. research, analysis,
budgeting, sourcing of suppliers etc.)
• Supporting the strategic process by preparing documentation and presentations as required
• Playing the key point of contact for clients, building relationships through providing superior service whilst
building loyalty and trust
• Providing day to day project management on allocated retainer and campaign accounts driving delivery of
on brief, on budget and on time. This includes co-ordinating the delivery of several resourcing including
HOC, Designers, AE/CM, and other 3rd party contributors
• Ensuring that forecasting is successfully prepared including:
o Forecasting of business and work
o Allocation of resources
o Content outlines
o Other
• Timeously and accurately preparing CE’s and PO’s and ensuring that they are process accordingly
• Regularly attending client meetings
• Monitoring, analysing and interpreting online activity to monitor real time success making
recommendations and changes when necessary
• Monitoring budgets as retainers and campaigns role out
• Actively managing the allocation of tasks and delivery of Account Executive / Community Manager
• Attending client status and monthly meeting and communicating effectively back into the Society team to
maintain co-ordination and insight of the team
• Ensuring content is delivered and implemented to plan
• On going investment in client and industry knowledge to ensure ever increasing understanding and insight
• Co-ordinate, compile and prepare reports including, but not limited to:
o Status reports
o Action reports
o Competitor reports
o Analytical reports
x Participate in creative brainstorms
x Generate ad hoc creative copy
x Ensuring that issues are escalated to management timeously and appropriately so that resolution is achieved
before problems escalate
x Remaining accountable for all work from start to finish ensuring that follow-through and accountability is
achieved and maintained at all times
x Ensuring a seamless working environment by providing effective cross-functional communication (both
within the inter and intra company)
x Ensuring that all knowledge created in the course of work is effectively managed, stored and maintained for
current and future use
x Ensuring that all company procedures, systems and methodologies are followed and maintained (including,
but not limited to: Chase, authorisations, approvals, HR, Reporting and other)
x Ensuring all reporting responsibilities are met and that management is kept updated on project progress
and developments
x Continually invest in gaining industry knowledge, improving personal technical/soft skills and knowledge
sharing

Team Management
x Day to day supervision of the team to ensure service levels are consistently met, including;
x Allocation of resources
x Delegation of work
x Performance levels
x Providing and co-ordinating authorisations
x Mentoring more junior staff
x Leading by example

Intermediate. Independent decision making within a clear set of parameters. Co-ordinates
delivery of work of direct reports and other project stakeholders. Works with limited amount
of supervision receiving guidance and quality assurance. Acts in a supervisory role to more
junior staff, co-ordinating activities, mentoring, coaching and quality assuring.

Tertiary qualifications in related field (e.g. Communications, Marketing, Advertising, PR) essential
x Fully MS Office literate essential
x At least 4 years of industry related experience (PR, Marketing, Advertising) essential
x At least 2 years supervisory experience essential
x Hands on experience of managing social media client accounts
x Drivers license essential
x Own transport beneficial