Community Manager
Information
Community Manager: 6 month contract
We need an experienced mid- to senior-weight Community Manager to run the community of a digital bank during the working week (Monday to Friday, standard working hours). We want an individual who loves to engage with the public, assist bank customers and generally use initiative to establish our online presence and persona.
This person will be the 4th person joining a 3-person Community Management team consisting of:
An experienced Community Management Team Lead who runs the team and will provide our new hire with training initially and then ongoing support and supervision.
PLACE OF WORK: The Community Manager will be based within the client’s office in Rosebank,
Johannesburg. They will be expected to liaise with Client directly whilst in this environment.
FINANCIAL PRODUCTS: This employee will be expected to attend regular product training sessions. This role will deal extensively with financial products and requires the individual to understand these products so they can help consumers understand them in turn. There are strict rules from the FSA around what constitutes “financial advice” so once our Community Manager has received product training, they need to be mindful of this and feel confident they understand what they can/can’t say.
SENIORITY: (MINIMUM YEARS EXPERIENCE)
Minimum 2-3 years Community Management experience.
CTC SALARY BAND: R23k-28k
SUMMARY OF ROLE:
Responsibilities
Monitoring of owned social media channels.
- Respond to comments and customer queries in a timely manner.
- Where queries require Account Support, log customer case numbers and liaise with internal teams to follow-up to ensure they’re actioned.
- Weekly and monthly reporting on social media channels.
- Implement and monitor social media campaigns.
- Schedule and maintain monthly content plans.
- Identify customer pain point trends to help inform better customer experience.
- Build relationships with customers, potential customers, industry professionals and journalists.
- Stay up-to-date with digital technology trends
Requirements
- Excellent writing skills (non-negotiable)
- Working experience as a community manager
- Experience in launching social media initiatives
- Ability to identify and track relevant community metrics
- Hands on experience with social media management for brands
- Ability to interpret online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
Bonus:
- Previous Financial Services experience; understanding of banking and financial processes
- Experience in a communications and/or digital agency
- Experience working with Crimson Hexagon or similar relevant industry listening applications
- Experience working with Lithium or similar social media management tools
What kind of person are we looking for?
We are looking for a hard working individual that is not scared to interact and add value to Clients’ brands and to their team. The successful applicant has a healthy sense of responsibility and values excellent service delivery above all.
If this interests you please send your CV to josh@recruitdigital.co.za