Job: Operations Analyst

Title Operations Analyst
Categories Data/Research
Date Posted08 July 2019
Salary R30k – 45k per month
Location Cape Town

The position of Food Operations Analyst reports to the Food Delivery Performance Manager

Responsibilities will include:

– Analysing, understanding and prioritizing tasks according to core business or project


– Creating reports with focus areas for business improvement

– Identifying important variables and focus areas in the business

– Analysing data to answer strategic and operational questions posed by the business

– Provide information to various stakeholders

– Collaborate with TDT managers and Franchise Managers to establish project plans while

accounting for the trade-offs between operational practicality and overall performance


Some specific responsibilities:

1) Daily Food Operations Metrics Management

– Provide significant support to the Food Delivery Team according to weekly goals and targeted metrics.

– Manage Food delivery support tools i.e. QlikView, Branch Dashboards, Weekly reports to inform operational decisions and improvement

– Construct weekly reports for improvement and new target areas

– Use weekly targets to manage day-to-day performance and inform operations for

best impact

2) Product reviews and complaints tracking:

– The role will interface frequently with the Food and TDT operations teams and engage

somewhat in the specifications of PaLM releases and new product features

– Furthermore, the role will cover SOP reviews and complaints management from a driver behaviour and training aspect where relevant

3) Process Improvement:

– Regularly review and analyse key metrics in Food delivery operations to identify root causes and formulate solutions to improve performance

– Ability to develop and set up reporting for metrics.

– Managing customer, branch and driver feedback into continuous performance improvement processes

– Contribute to the design, implementation, and improvement of new and existing food support processes & tools

– Leading small project improvement initiatives as required.


Attributes required:

– A Solutions-oriented and attention to detail – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables)

– Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical

– Ability to present ideas succinctly, in writing and verbally

– Versatile and with an appetite to learn from the experience of others and independently through experimentation and research

– Ability to handle multiple competing priorities in a fast-paced environment, but also

maintain a focus to ranked priorities with the highest strategic impact

Interested in:

– Operations and Tech mix – enjoys tech and how to use tech solutions such as automation to

improve performance

– Development of others – can lead others, delegate tasks, and develop a team if necessary

Qualifications & Experience required:

– Relevant Undergraduate degree / diploma / certificate (i.e. Sciences, Statistics, Operations)

– A minimum of 3 years’ experience in business analysis, operational management or a related field

– Experience defining solutions for internal and external customer networks

– Excellent verbal and written communications skills with the ability to present complex information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals

– Experience in change management

– Advanced Excel Skills essential – e.g. Pivot tables, IF/COUNTIF/VLOOKUP statements, Chart- building, conditional formatting, sorting and handling big data files

– PowerPoint Skills – Constructing a storyline, clear & concise slides, strategic use of visuals

graphics and colour

– Experience in an e-commerce, start-up or tech environment (advantageous)

– Experience in QlikView or SQL/R-programming language (advantageous)

Apply Now View Consultant
Chimsante WonaniContact manager
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